Shipping policy
Effective Date: 1 May 2026
This Shipping Policy applies to purchases made from Control Co Pty Ltd through our website.
Shipping Areas
We currently ship within Australia only.
We do not currently offer international shipping.
Shipping Methods
We use a range of shipping providers depending on the size, value, destination and nature of the order, including:
- Australia Post
- StarTrack
- courier services
- freight services
Most standard orders are shipped using Australia Post.
Shipping Charges
Shipping costs are calculated at checkout based on the items ordered, delivery address, and selected shipping method where applicable.
For some bulky, heavy, fragile or unusual items, additional freight charges may apply. If this occurs, we may contact you before dispatch to confirm any extra shipping cost or delivery arrangements.
Payment Clearance
Orders will only be shipped once full payment has been received and cleared.
If there is any issue with payment authorisation, payment confirmation, or suspected fraud, we may delay or cancel shipment until the issue is resolved.
Order Processing Time
Orders are generally processed within 24 business hours after payment has been received and cleared.
Processing times apply during normal business days only and do not include weekends, public holidays, supply delays, or delays outside our control.
Special-Order Items
Some products may be supplied as special-order, backorder, or non-stock items.
These items may have longer dispatch and delivery timeframes than standard stocked items. Estimated timeframes for special-order items may vary depending on supplier availability, manufacturer lead times, and freight conditions.
Where applicable, we may contact you with updated timing information before dispatch.
Local Pickup
We offer local pickup for eligible orders.
If local pickup is selected at checkout, we will contact you when your order is ready and provide pickup details.
Bulky, Fragile and Freight Items
Some items may be too large, heavy, fragile, or specialised for standard parcel services.
These items may:
- require delivery by courier or freight service
- require a separate shipping quote
- take longer to dispatch
- require special delivery arrangements
Where needed, we will contact you to confirm the shipping method and any additional freight details before dispatch.
PO Boxes
We can ship to PO Boxes where the selected shipping service allows it.
Some large, bulky or freight items may not be eligible for PO Box delivery.
Authority to Leave
Customers may request Authority to Leave where available.
If you choose Authority to Leave, you accept full responsibility for the parcel once it has been delivered according to the carrier’s tracking or delivery confirmation.
Where a parcel is lost, stolen or damaged after being left at the delivery address under Authority to Leave instructions, this is the customer’s responsibility.
Split Shipments
Some orders may be shipped in multiple consignments depending on stock availability, supplier location, item type, or freight requirements.
If your order is sent in multiple shipments, you may receive separate tracking details for each shipment.
Delivery Delays
We are responsible for arranging shipment of your order, however delivery timeframes may vary depending on the carrier, destination, weather events, peak periods, or other factors outside our control.
We are not liable for delays caused by shipping carriers, freight providers, supplier delays, or events beyond our reasonable control, but we will assist where reasonably possible to help resolve delivery issues.
Incorrect Address Details
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If an incorrect or incomplete address is provided:
- we are not responsible for delivery delays, failed delivery, or additional charges
- re-delivery, return-to-sender, or address correction fees may apply
- any extra shipping costs will be payable by the customer
If you notice an address error, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or dispatched.
Lost or Damaged Parcels
If your parcel is lost or damaged in transit, please contact us as soon as possible.
Where the parcel has not been left under Authority to Leave, we will work with the shipping provider to investigate and assist in resolving the issue.
If a parcel is confirmed lost or damaged in transit before successful delivery, we will assist with a replacement, repair, refund or claim process as appropriate.
If a parcel is marked as delivered in accordance with Authority to Leave instructions, any loss, theft or damage after delivery is the customer’s responsibility.
Remote, Restricted or Excluded Locations
We may not deliver to some remote, restricted or hard-to-service locations.
If your address falls outside our normal delivery network, we may:
- contact you with a revised freight quote
- offer an alternative delivery method
- cancel and refund the order if delivery is not reasonably available
Shipping Costs and Returns
Shipping charges are non-refundable for change of mind returns.
If a return is approved for change of mind, the customer is responsible for return shipping costs as well as any applicable restocking fee under our Refund Policy.
This does not affect any rights you may have under Australian Consumer Law.
Contact Us
If you have any questions about shipping, delivery, local pickup or freight arrangements, please contact us:
Control Co Pty Ltd
Website: controlco.com.au
Email: admin@control.co
Phone: 0736357335
ABN: 72162202940